Japan Weekdays 9:00 - 17:00
*Excluding Saturdays, Sundays, national holidays, and New Year holidays

service@nogenki.com

Displayed on the screen during the purchase process.

・Shipping fee (free shipping for orders over 5,000 JPY *separate charges for Okinawa and remote islands)
・Fees (may occur depending on payment method)
*For details, please refer to "Shipping and Payment Methods" in the User Guide.
*All displayed prices include tax.

[Domestic] Delivered by Sagawa Express.
[Domestic Shipping Fee] 600 JPY (tax included) (separate charges for some areas in Okinawa and remote islands).
*Free shipping for product totals of 5,000 JPY or more per delivery address.
*For international shipping, Base shipping fee: 2,580 yen，Additional shipping fees vary depending on the weight of the items and the destination country. Please refer to the product page and the shopping cart/checkout page for details.

Credit card, convenience store payment, PayPay, PayPal, bank transfer, deferred payment (Paidy), Rakuten Pay

Please check the product page for delivery times.

Returns and exchanges are accepted only for defective products, damaged products, or products different from the order. Returns and exchanges due to customer's convenience are generally not accepted.
Please inquire about returns within 5 days of product arrival.
Exchanges are limited to cases where the item is in stock. If out of stock, the product price + shipping/handling fees will be refunded via bank transfer.

[Examples of Non-Returnable Items]
Worn/washed items, missing tags, hygienic products such as pierced earrings, limited-time prices/sale items, etc.

[Contact Method]
Please contact us for returns/exchanges via email or the return application after logging in (no phone calls).

*If delivery is refused three times consecutively due to long-term absence, etc., your account may be suspended or the order automatically canceled.